Our Cleaning Formula Proven To Leave Your Premise Healthier, Cleaner And Brighter
Searching for commercial contract cleaners for your organisation? Whether you’re a new business on the hunt, or you’re looking at potentially switching providers, selecting the right cleaning company to team up with is important. The cleanliness of your space not only has an impact on hygiene standards, but also employee morale, productivity, business profitability and the overall image of your facilities. At QualGroup, we follow a cleaning formula that’s proven to work and holds us accountable to leave every building healthier than when we arrived. You can be rest-assured, we take cleaning seriously. Read on to learn more about the five reasons to choose us as your commercial and office cleaning partners.
- Right tools: Equipping our team with high quality equipment to ensure they have everything required to effectively perform their tasks.
- Right systems: Providing training protocols and site-specific inductions to create a cohesive approach to cleaning, regardless of facility type or employee assigned to the job.
- Robust processes: Implementing detailed cleaning plans and providing comprehensive checklists with visual aids to ensure clear expectations and consistent performance of best practices.
- Positive working environment: Providing ongoing mentorship and feedback, and opportunities for career growth. Staff can transform from an entry-level role, into professional cleaning technicians, and eventually, supervisors or a franchisee.
As a result, each team member ends up with the advanced skills and knowledge to consistently deliver top-tier cleaning services to our clients, and they’re in a motivating work environment where they’re valued. Learn more about our QualClean training Academy here.
3. Regular quality checks
At QualGroup, you can expect regular quality audits and inspections from us to ensure we spot any areas of improvement and remain consistent with high standards of cleanliness and hygiene.
For spaces such as healthcare facilities or food production areas where contaminants can lead to major health problems, we use advanced methods such as UV light inspections and ATP testing to detect bacteria or other microscopic contaminants not visible to the naked eye. Our clients also receive detailed monthly reports on any remedial actions taken and cleanliness ratings.
– Nicki Mills, Tauranga Eye Specialist
4.We value customer feedback
There’s nothing worse than feeling like your cleaning partners do a subpar cleaning job, don’t listen, lack attention to detail and you see the same issues persisting. We get it. This is is why actively seeking and reviewing feedback from our clients is a crucial component to our cleaning success formula. Open communication with clients and encouraging feedback is key to ensure concerns are addressed, and evolving needs are met. Based on the feedback received, we act promptly to make the necessary adjustments to our services so clients can continue working in an environment that’s clean, safe and promotes productivity.
5. Address complaints promptly
We don’t muck around when it comes to addressing client concerns. Whether it’s missed spots or dust behind computers, we have a robust client management system in place to resolve any issues, questions or special requests swiftly. Our satisfaction guarantee also means we’ve made the commitment to re-clean any area that does not meet your expectations.
We understand clients don’t want to waste precious time chasing up contract cleaners, which is why we have a dedicated customer support team available every day of the week, between the hours 8am to 5pm. You can get in touch with them via phone or email to handle your queries in a timely manner, with professionalism and care.
Our Promise: Same-Day Response
If we fail to address your concerns by the end of the same day, we’ll personally visit your office the following day with a box of chocolates. This is our commitment to prompt communication and a small gesture to show our gratitude for your patience.
About QualGroup
QualGroup’s mission is to run the best quality cleaning services in New Zealand so that our customers are proud to refer us, our people are motivated to work for us, and we leave every building healthier than when we arrived.
Get in touch with us at QualGroup to get a free site audit and a no-obligation proposal.
You can also visit our website www.qualgroup.co.nz to learn more about our full range of our cleaning services.
